Disastrous customer service 25 September 2019 Reviewer: Mark Engleman - Engleman Associates, Inc. from Vancouver, WA
56 of 113 people found this review helpful
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The book patch mailed a $85 order of three books to a client.
the client never received the order.
i contacted the book patch and the support function was told me the order was not delivered and to check with the post office at my clients city.
i check and found that the order had been returned to the city of the book patch. i told them this twice and finally they said they would check and i never heard back.
this company had no interest to help me with the simple mission that our client receive the books sent. and that my $85 fee was resulting in no value and worse a large hassle to get them to take responsibility with their delivery chain. simply awful.
In summary, I would not recommend The Book Patch to a friend.
